Our client is a pioneering cloud technology startup with headquarters based in the United States, while their R&D center operates from Sofia. Their fundamental mission revolves around enabling universal, secure, and seamless data access for individuals and businesses across the globe. Their remarkable team, consisting of over 95 dedicated professionals, shares a collective passion for innovation and is focused on transforming the storage and networking industry. Through their cutting-edge work, they have introduced Cloud NAS, a cloud-native file system offered as a Software-as-a-Service solution, effectively revolutionizing the $40 billion NAS market to meet the demands of remote cloud collaboration.
The Role:
Maintain a positive, empathetic, and professional attitude toward customers.
Respond promptly to customer inquiries.
Resolve cases, track progress, and provide necessary follow-up.
Collaborate with other teams to maintain a consistent and high-quality level of support.
Possess in-depth knowledge of the product to answer customer questions across various areas.
Analyze how customers use services, make recommendations based on customer needs, and provide feedback to business and development teams.
Who You Are:
Minimum of 2 years of experience in a Technical Support or similar position.
Fluent in both written and spoken English.
Experience supporting products in desktop application environments (macOS, Windows, Linux).
Ability to reproduce client issues and lead debug sessions in live calls with customers.
Effectively collect debug information to facilitate problem-solving (logs, memory dumps, etc.).
Knowledge in cloud environments (e.g., AWS), networking, and storage.
Experience setting up a multi-host environment (e.g., virtualization) to reproduce complex setups.
What’s on offer:
Enjoy the benefits of a stock option plan.
Great culture and small teams who enjoy honesty and laughter.
Receive a competitive salary commensurate with your experience and skills.
Unlimited vacation policy to achieve a good work-life balance.
Utilize a personal assistant to assist with daily errands, allowing you to focus on what you enjoy most.
Access company-sponsored sport cards for you and a companion.