Our client is a family-operated startup based in Munich, with approximately 500 team members spread across five European locations and a mission! Collaborate on reshaping an entire industry with a groundbreaking marketplace model based on a proprietary software platform, defining the future customer experience!
Join their revolution!
Your responsibilities would be:
• To establish efficient, transparent, and productive business processes within the organization.
• To manage the company's process, quality, and knowledge systems.
• To evaluate requirements and initiate enhancements, simplifications, and modifications to optimize process and quality systems.
• Lead, coordinate, and actively participate in internal and external projects aimed at improving processes and facilitating change.
• To implement new process approvals with the necessary documentation.
• To collaborate with customers, account management, and operations management to implement and modify processes.
• To deliver training on process and quality-related topics as required for specific projects and management.
• To lead, support, and participate in various internal and external processes and quality audits.
Who you are:
• Your strengths lie in attention to detail, goal-driven problem solving, and independent solution development.
• You have 3 years of experience as a Business Process Manager.
• You have experience in a contact center environment.
• Fluency in both German and English.
• You exhibit a proactive, committed, and well-organized approach to your work.
• Exceptional time management skills and the ability to set priorities are part of your skill set.
• Solid command of MS Office and excel in delivering engaging presentations.
• ISO 9001, ISO 27001 & PCI-DSS are an advantage
What’s on offer:
• 25 days annual leave.
• Hybrid/Remote model of work.
• Flexible working hours
• Additional health insurance with dental treatment included
• Parties and team building
•Monthly sports card
•Tickets for conferences and seminars
•Cell phone/cell phone plan