Business Process Manager

Location Bulgaria
Discipline: Strategic & Commercial
Job type: Permanent
Salary: 5500 BGN net
Contact name: Viktoriya Keremidova

Contact email:
Startdate: 24 October 2023 - 24 October 2023

Our client is a family-operated startup based in Munich, with approximately 500 team members spread across five European locations and a mission! Collaborate on reshaping an entire industry with a groundbreaking marketplace model based on a proprietary software platform, defining the future customer experience!

Join their revolution!


The Role:

Your responsibilities would be:

• To establish efficient, transparent, and productive business processes within the organization.

• To manage the company's process, quality, and knowledge systems.

• To evaluate requirements and initiate enhancements, simplifications, and modifications to optimize process and quality systems.

• Lead, coordinate, and actively participate in internal and external projects aimed at improving processes and facilitating change.

• To implement new process approvals with the necessary documentation.

• To collaborate with customers, account management, and operations management to implement and modify processes.

• To deliver training on process and quality-related topics as required for specific projects and management.

• To lead, support, and participate in various internal and external processes and quality audits.


Who you are:

• Your strengths lie in attention to detail, goal-driven problem solving, and independent solution development.

• You have 3 years of experience as a Business Process Manager.

• You have experience in a contact center environment.

• Fluency in both German and English.

• You exhibit a proactive, committed, and well-organized approach to your work.

• Exceptional time management skills and the ability to set priorities are part of your skill set.

• Solid command of MS Office and excel in delivering engaging presentations.

• ISO 9001, ISO 27001 & PCI-DSS are an advantage



What’s on offer:

•  25 days annual leave.

• Hybrid/Remote model of work.

• Flexible working hours

• Additional health insurance with dental treatment included

• Parties and team building

•Monthly sports card

•Free breakfast/lunch

•Certification courses

•In-house training

•Tickets for conferences and seminars

•Cell phone/cell phone plan

•Food vouchers